Response Handling
When undertaking a campaign which involves receiving e-mail, fax, postal, SMS, telephone or web responses we can supply you with a range of services to enable the responses to be handled in a professional manner whilst maintaining the perception that the responses are being directed to your organisation.
Depending on which channel you want responses directed to, we offer a number of services that will help you set-up your campaign.
| Channel | Available Services |
| dedicated e-mail address using our mailshot.co.uk domain. Alternatively, you could use a unique address from your current domain and have emails sent to this address forwarded to us. | |
| fax | provision of 0845 national local call rate numbers that delivers fax-backs to our offices. |
| postal | freepost or business reply address. |
| sms | provide Responder text messages so when keywords are sent to specific numbers, an automated message can be sent back to the mobile number. An alternative to Responders is where your contacts may simply be asked to text a particular number providing some form of information or feedback. |
| telephone | provision of 0845 national local call rate numbers, and utilising CTI technology means we can answer calls on your behalf using your salutation. Once answered intelligent call scripting software effortlessly guides our agents through the decision making and data capture business process. |
| web | provision of web based forms to enable customers or contacts to enter data directly |
After the responses have been received, we can undertake any relevant processing, or return the raw data for you to process yourself. Processing we can undertake on your behalf includes
Tags: services, response, responses, setup, processing, multi-channel, handling