Thursday, 11 March 2010
response handling

Imagewhen undertaking a campaign which involves receiving e-mail, fax, postal, SMS, telephone or web responses we can supply you with a range of services to enable the responses to be handled in a professional manner whilst maintaining the perception that the responses are being directed to your organisation.

Depending on which channel you want responses directed to, we offer a number of services that will help you set-up your campaign.

channel available services
e-mail dedicated e-mail address using our mailshot.co.uk domain.  Alternatively, you could use a unique address from your current domain and have emails sent to this address forwarded to us.
fax provision of 0845 national local call rate numbers that delivers fax-backs to our offices.
postal freepost or business reply address.
sms provide Responder text messages so when keywords are sent to specific numbers, an automated message can be sent back to the mobile number.  An alternative to Responders is where your contacts may simply be asked to text a particular number providing some form of information or feedback.
telephone provision of 0845 national local call rate numbers, and utilising CTI technology means we can answer calls on your behalf using your salutation.   Once answered intelligent call scripting software effortlessly guides our agents through the decision making and data capture business process.
web provision of web based forms to enable customers or contacts to enter data directly (see web capture for further details).

After the responses have been received, we can undertake any relevant processing, or return the raw data for you to process yourself.   Processing we can undertake on your behalf includes

   order fulfillment
   data capture

 
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© Advanced Mailing Solutions Ltd 2009. Registered Office: 21 Langlands Avenue, East Kilbride, Glasgow G75 0YG
Registered in Scotland with Company Number SC227528. VAT Number: 796 4295 71
Advanced Mailing Solutions is a DMA Accredited Mailing House based in East Kilbride, Glasgow providing the complete range of direct mail and direct marketing services. Mailshot services include Mailing List procurement, address correction (PAF), deduplication, data suppression (MPS, TPS, FPS, Baby MPS, E-MPS, NCOA, Goneaways, USS), Print Broker, Print Management, Laser Printing, Inkjet Printing, Bulk Mail Savings including (Mailsort, Presstream, Walksort, Cleanmail), machine enclosing, hand enclosing, polywrapping, polybagging, response handling and order fulfilment. We undertake mailing services for clients in all cities here in Scotland (Edinburgh, Glasgow, Dundee, Aberdeen, Inverness and Stirling), the England, Wales and Ireland(London, Birmingham, Leeds, Sheffield, Bradford, Liverpool, Manchester, Bristol, Cardiff, Coventry, Leicester, Belfast, Nottingham, Newcastle, Kingston upon Hull, Plymouth, Stock-on-Trent, Wolverhampton and Derby) and Internationally