Customer Satisfaction

s part of our quality control and customer care policy, we survey our customers on the projects that have completed in the previous month.   The results are as follows: 

How would you rate us against the following criteria? [Promptness of service]
Answer	Count	Percentage
One of Best (A1)	63	63.64%
Above Average (A2)	35	35.35%
Average (A3)	1	1.01%
Below Average (A4)	0	0.00%
One of Worst (A5)	0	0.00%
No answer	0	0.00%

How would you rate us against the following criteria? [Thoroughness of service]
Answer	Count	Percentage
One of Best (A1)	65	66.66%
Above Average (A2)	34	34.34%
Average (A3)	0	0.00%
Below Average (A4)	0	0.00%
One of Worst (A5)	0	0.00%
No answer	0	0.00%

How would you rate us against the following criteria? [Value of service]
Answer	Count	Percentage
One of Best (A1)	51	51.52%
Above Average (A2)	40	40.40%
Average (A3)	8	8.08%
Below Average (A4)	0	0.00%
One of Worst (A5)	0	0.00%
No answer	0	0.00%

How would you rate us against the following criteria? [Courtesy of staff]
Answer	Count	Percentage
One of Best (A1)	75	75.76%
Above Average (A2)	24	24.24%
Average (A3)	0	0.00%
Below Average (A4)	0	0.00%
One of Worst (A5)	0	0.00%
No answer	0	0.00%

How would you rate us against the following criteria? [Expertise of staff]
Answer	Count	Percentage
One of Best (A1)	68	68.69%
Above Average (A2)	31	31.31%
Average (A3)	0	0.00%
Below Average (A4)	0	0.00%
One of Worst (A5)	0	0.00%
No answer	0	0.00%

How would you rate us against the following criteria? [Your overall experience]
Answer	Count	Percentage
One of Best (A1)	65	65.66%
Above Average (A2)	34	34.34%
Average (A3)	0	0.00%
Below Average (A4)	0	0.00%
One of Worst (A5)	0	0.00%
No answer	0	0.00%

If you received other quotations for completion of this service, what made you decide to use us?
Answer	Count	Percentage
Not applicable (SQ001)	44	44.44%
Better price (SQ002)	21	21.21%
Our services (SQ003)	20	20.20%
Have used us before (SQ004)	33	33.33%
Our location (SQ005)	3	3.03%
More confidence with us (SQ006)	27	27.27%
Other	3	3.03%

Would you recommend our services to your colleagues or friends?
Answer	Count	Percentage
Yes (A1)	99	100.00%
No (A2)	0	0.00%
Not sure (A3)	0	0.00%
No answer	0	0.00%

Selection of Specific Comments

• I thought your service was excellent.
• Great service as always!
• Excellent service as always! Sorry for delay - just back from holiday!
• You guys are great!
• Excellent, friendly service.
• All very good, no complaints
• "I was extremely satisfied with the advice & service I was given. In the past our graphic designer had undertaken the fulfilment of our newsletter, so this was my first time handling it myself & I found Nicola & the rest of the team a pleasure to deal with & highly professional. Will definitely use their services again & would recommend them to colleagues."
• "All very good, no complaints"
• "dealing with Advanced Mailing has been a real pleasure, thank you"
• "excellent service.no complaints!"
• "Thank you to Nicola and her team for a first class service."
• "Just many thanks again for an excellent service!"
• "We were very happy with the service provided and would be pleased to work with your company again in the future - excellent"
• "The level of service was first class - many thanks"
• "Best in town."
• "Excellent service as always, and even with the postal strike our mailing was very quick to arrive once the strike was over. Thank you."
• "Once again an excellent service from Nicola and her team - thank you. This despite competition for our business - I was right to stick with AMS."

results compiled from survey data on 17/02/2012.