Advanced Mailing Solutions - Mailing House, Direct Mail, Direct Marketing, Fulfilment House

Friday, 21 November 2008

how our customers rate us

As part of our quality and customer care procedures, we ask for feedback from our customers on the jobs we have completed in the previous month.

The results of this feedback are as follows:

1. how would you rate us against the following criteria?

1.1 promptness of service

Answer	Percentage
One of the best	60.00%
Above Average	40.00%
Average	0.00%
Below Average	0.00%
One of the worst	0.00%
No Answer	0.00%

1.2 thoroughness of service

Answer	Percentage
One of the best	64.00%
Above Average	36.00%
Average	0.00%
Below Average	0.00%
One of the worst	0.00%
No Answer	0.00%

1.3 value of service

Answer	Percentage
One of the best	44.00%
Above Average	44.00%
Average	12.00%
Below Average	0.00%
One of the worst	0.00%
No Answer	0.00%

1.4 courtesy of staff

Answer	Percentage
One of the best	80.00%
Above Average	20.00%
Average	0.00%
Below Average	0.00%
One of the worst	0.00%
No Answer	0.00%

1.5 expertise of staff

Answer	Percentage
One of the best	68.00%
Above Average	32.00%
Average	0.00%
Below Average	0.00%
One of the worst	0.00%
No Answer	0.00%

1.6 your overall experience

Answer	Percentage
One of the best	60.00%
Above Average	40.00%
Average	0.00%
Below Average	0.00%
One of the worst	0.00%
No Answer	0.00%

2. If you received other quotations for completion of this service, what made you decide to use us (select all applicable)?

Answer	Percentage
Not applicable	52.00%
Better Price	12.00%
Our Services	16.00%
Have used us before	28.00%
Our Location	0.00%
More Confidence with us	24.00%
Other	4.00%

3. would you recommend our services to your colleagues or friends?

Answer	Percentage
Yes	100.00%
No	0.00%
Not Sure	0.00%
No Answer	0.00%

Selection of Specific Comments

"excellent service.no complaints!"
"Thank you to Nicola and her team for a first class service."

"Just many thanks again for an excellent service!"

"We were very happy with the service provided and would be pleased to work with your company again in the future - excellent"

"The level of service was first class - many thanks"

"Best in town."

"Excellent service as always, and even with the postal strike our mailing was very quick to arrive once the strike was over. Thank you."

"Once again an excellent service from Nicola and her team - thank you. This despite competition for our business - I was right to stick with AMS."

results compiled from survey data on 21/04/2008.

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© Advanced Mailing Solutions Ltd 2008. Registered Office: 21 Langlands Avenue, East Kilbride, Glasgow G75 0YG
Registered in Scotland with Company Number SC227528. VAT Number: 796 4295 71

Advanced Mailing Solutions is a DMA Accredited Mailing House based in East Kilbride, Glasgow providing the complete range of direct mail and direct marketing services. Mailshot services include Mailing List procurement, address correction (PAF), deduplication, data suppression (MPS, TPS, FPS, Baby MPS, E-MPS, NCOA, Goneaways, USS), Print Broker, Print Management, Laser Printing, Inkjet Printing, Bulk Mail Savings including (Mailsort, Presstream, Walksort, Cleanmail), machine enclosing, hand enclosing, polywrapping, polybagging, response handling and order fulfilment. We undertake mailing services for clients in all cities here in Scotland (Edinburgh, Glasgow, Dundee, Aberdeen, Inverness and Stirling), the UK (London, Birmingham, Leeds, Sheffield, Bradford, Liverpool, Manchester, Bristol, Cardiff, Coventry, Leicester, Belfast, Nottingham, Newcastle, Kingston upon Hull, Plymouth, Stock-on-Trent, Wolverhampton and Derby) and Internationally