Wednesday, 10 March 2010
how our customers rate us

As part of our quality and customer care procedures, we ask for feedback from our customers on the jobs we have completed in the previous month.  

The results of this feedback are as follows:

1. how would you rate us against the following criteria? 
1.1 promptness of service  1.2 thoroughness of service 
   
Answer  Percentage  Answer  Percentage 
One of the best  69.77% One of the best  72.09%
Above Average  30.23% Above Average  27.91%
Average  0.00% Average  0.00%
Below Average  0.00% Below Average  0.00%
One of the worst  0.00% One of the worst  0.00%
No Answer  0.00% No Answer  0.00%
 
1.3 value of service  1.4 courtesy of staff 
   
Answer  Percentage  Answer  Percentage 
One of the best  53.49% One of the best  81.40%
Above Average  34.88% Above Average  18.60%
Average  11.63% Average  0.00%
Below Average  0.00% Below Average  0.00%
One of the worst  0.00% One of the worst  0.00%
No Answer  0.00% No Answer  0.00%
 
1.5 expertise of staff  1.6 your overall experience  
   
Answer  Percentage  Answer  Percentage 
One of the best  76.74% One of the best  67.44%
Above Average  23.26% Above Average  32.56%
Average  0.00% Average  0.00%
Below Average  0.00% Below Average  0.00%
One of the worst  0.00% One of the worst  0.00%
No Answer  0.00% No Answer  0.00%
 
2. If you received other quotations for completion of this service, what made you decide to use us (select all applicable)? 
 
Answer  Percentage 
Not applicable  55.81%
Better Price 13.95%
Our Services 11.63%
Have used us before  23.26%
Our Location 0.00%
More Confidence with us 23.26%
Other 2.33%
 
3. would you recommend our services to your colleagues or friends?  
 
Answer  Percentage 
Yes 100.00%
No  0.00%
Not Sure  0.00%
No Answer  0.00%
 
Selection of Specific Comments 
"I was extremely satisfied with the advice & service I was given. In the past our graphic designer had undertaken the fulfilment of our newsletter, so this was my first time handling it myself & I found Nicola & the rest of the team a pleasure to deal with & highly professional. Will definitely use their services again & would recommend them to colleagues."
"All very good, no complaints"
"dealing with Advanced Mailing has been a real pleasure, thank you"
"excellent service.no complaints!" 
"Thank you to Nicola and her team for a first class service."  
"Just many thanks again for an excellent service!"  
"We were very happy with the service provided and would be pleased to work with your company again in the future - excellent"  
"The level of service was first class - many thanks"  
"Best in town." 
"Excellent service as always, and even with the postal strike our mailing was very quick to arrive once the strike was over. Thank you." 
"Once again an excellent service from Nicola and her team - thank you. This despite competition for our business - I was right to stick with AMS." 
results compiled from survey data on 19/08/2009. 

 

 
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© Advanced Mailing Solutions Ltd 2009. Registered Office: 21 Langlands Avenue, East Kilbride, Glasgow G75 0YG
Registered in Scotland with Company Number SC227528. VAT Number: 796 4295 71
Advanced Mailing Solutions is a DMA Accredited Mailing House based in East Kilbride, Glasgow providing the complete range of direct mail and direct marketing services. Mailshot services include Mailing List procurement, address correction (PAF), deduplication, data suppression (MPS, TPS, FPS, Baby MPS, E-MPS, NCOA, Goneaways, USS), Print Broker, Print Management, Laser Printing, Inkjet Printing, Bulk Mail Savings including (Mailsort, Presstream, Walksort, Cleanmail), machine enclosing, hand enclosing, polywrapping, polybagging, response handling and order fulfilment. We undertake mailing services for clients in all cities here in Scotland (Edinburgh, Glasgow, Dundee, Aberdeen, Inverness and Stirling), the England, Wales and Ireland(London, Birmingham, Leeds, Sheffield, Bradford, Liverpool, Manchester, Bristol, Cardiff, Coventry, Leicester, Belfast, Nottingham, Newcastle, Kingston upon Hull, Plymouth, Stock-on-Trent, Wolverhampton and Derby) and Internationally