As part of our quality and customer care procedures, we ask for feedback from our customers on the jobs we have completed in the previous month.
The results of this feedback are as follows:
1. how would you rate us against the following criteria?
1.1 promptness of service
1.2 thoroughness of service
Answer
Percentage
Answer
Percentage
One of the best
69.77%
One of the best
72.09%
Above Average
30.23%
Above Average
27.91%
Average
0.00%
Average
0.00%
Below Average
0.00%
Below Average
0.00%
One of the worst
0.00%
One of the worst
0.00%
No Answer
0.00%
No Answer
0.00%
1.3 value of service
1.4 courtesy of staff
Answer
Percentage
Answer
Percentage
One of the best
53.49%
One of the best
81.40%
Above Average
34.88%
Above Average
18.60%
Average
11.63%
Average
0.00%
Below Average
0.00%
Below Average
0.00%
One of the worst
0.00%
One of the worst
0.00%
No Answer
0.00%
No Answer
0.00%
1.5 expertise of staff
1.6 your overall experience
Answer
Percentage
Answer
Percentage
One of the best
76.74%
One of the best
67.44%
Above Average
23.26%
Above Average
32.56%
Average
0.00%
Average
0.00%
Below Average
0.00%
Below Average
0.00%
One of the worst
0.00%
One of the worst
0.00%
No Answer
0.00%
No Answer
0.00%
2. If you received other quotations for completion of this service, what made you decide to use us (select all applicable)?
Answer
Percentage
Not applicable
55.81%
Better Price
13.95%
Our Services
11.63%
Have used us before
23.26%
Our Location
0.00%
More Confidence with us
23.26%
Other
2.33%
3. would you recommend our services to your colleagues or friends?
Answer
Percentage
Yes
100.00%
No
0.00%
Not Sure
0.00%
No Answer
0.00%
Selection of Specific Comments
"I was extremely satisfied with the advice & service I was given. In the past our graphic designer had undertaken the fulfilment of our newsletter, so this was my first time handling it myself & I found Nicola & the rest of the team a pleasure to deal with & highly professional. Will definitely use their services again & would recommend them to colleagues."
"All very good, no complaints"
"dealing with Advanced Mailing has been a real pleasure, thank you"
"excellent service.no complaints!"
"Thank you to Nicola and her team for a first class service."
"Just many thanks again for an excellent service!"
"We were very happy with the service provided and would be pleased to work with your company again in the future - excellent"
"The level of service was first class - many thanks"
"Best in town."
"Excellent service as always, and even with the postal strike our mailing was very quick to arrive once the strike was over. Thank you."
"Once again an excellent service from Nicola and her team - thank you. This despite competition for our business - I was right to stick with AMS."
Advanced Mailing Solutions is a DMA Accredited Mailing House based in East Kilbride, Glasgow providing the complete range of direct mail and direct marketing services. Mailshot services include Mailing List procurement, address correction (PAF), deduplication, data suppression (MPS, TPS, FPS, Baby MPS, E-MPS, NCOA, Goneaways, USS), Print Broker, Print Management, Laser Printing, Inkjet Printing, Bulk Mail Savings including (Mailsort, Presstream, Walksort, Cleanmail), machine enclosing, hand enclosing, polywrapping, polybagging, response handling and order fulfilment. We undertake mailing services for clients in all cities here in Scotland (Edinburgh, Glasgow, Dundee, Aberdeen, Inverness and Stirling), the England, Wales and Ireland(London, Birmingham, Leeds, Sheffield, Bradford, Liverpool, Manchester, Bristol, Cardiff, Coventry, Leicester, Belfast, Nottingham, Newcastle, Kingston upon Hull, Plymouth, Stock-on-Trent, Wolverhampton and Derby) and Internationally
